Shipping Policy
Last Updated: November 2, 2026
MarkovaX is operated by 12852365 Canada Inc. We aim to provide clear and reliable shipping information for all customers ordering through our website.
1. Shipping Destinations
We accept eligible physical product orders for delivery within Canada. The 2-in-1 Double-Sided Pet Grooming Glove ships from a US warehouse to addresses in the United States only. Product-specific destination limits are shown on the product page and enforced at checkout. Other products are not currently offered for US delivery.
2. Order Processing Time
Orders are processed within 1–3 business days, Monday through Friday, excluding public holidays.
Orders are prepared for shipment after successful order placement and payment confirmation.
Order Cut-off Time: 2:00 PM
Time Zone: Eastern Time (ET), Toronto, Ontario, Canada.
Orders placed after the daily cut-off time will be processed on the next business day.
3. Shipping and Delivery Time
For Canada-bound products, estimated transit time is 7–22 business days after dispatch. For the US-warehouse grooming glove, estimated processing is 1–3 business days for most orders and estimated transit after dispatch is 3–5 business days.
For Canada-bound products, the total estimated delivery time is approximately 8–25 business days, including processing and transit. For the US-warehouse glove, the combined estimate is approximately 4–8 business days for most orders.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, shipping carrier, public holidays, weather conditions, and other circumstances beyond our control.
4. Shipping Methods
Orders are shipped using available shipping services and carriers, which may vary depending on the product, warehouse, parcel characteristics, and destination. Our fulfillment partners handle order preparation and dispatch on behalf of MarkovaX. The applicable shipping carrier and tracking details, where available, will be provided after dispatch. Products are offered only where the product page and checkout show an available shipping route. The US-warehouse glove is offered only for US delivery.
5. Shipping Costs
Standard shipping is free for eligible Canada-bound orders and for the US-warehouse glove delivered within the United States unless a different shipping charge is clearly displayed at checkout.
All applicable shipping charges will be disclosed before customers complete their purchases.
6. Order Tracking
When tracking information is available, customers will receive a shipping confirmation email containing the tracking number.
Customers can use the tracking number to check the status of their shipments through the relevant shipping carrier.
7. Delayed, Lost, or Damaged Packages
If an order is significantly delayed, lost, damaged, defective, or incorrect, please contact our customer service team with your order number and relevant details.
We will investigate the issue with our fulfillment partner or shipping carrier and provide appropriate assistance.
If a package is confirmed lost before delivery, MarkovaX will issue a refund or send a replacement at no additional cost.
8. Import Duties and Taxes
Applicable taxes collected by MarkovaX will be displayed at checkout.
Some Canada-bound orders dispatched from outside Canada may be subject to import duties, taxes, brokerage fees, or carrier handling charges. Any such charges not collected at checkout may be payable by the customer. The US-warehouse glove is dispatched domestically for US delivery; the import-charge statement does not apply to that offer.
9. Returns and Refunds
We accept eligible change-of-mind returns requested within 14 days after delivery, subject to the conditions outlined in our Returns & Refunds Policy.
For regular Canada-bound physical products, customers are responsible for eligible change-of-mind return shipping. For the US-warehouse grooming glove, an eligible change-of-mind request made within 14 days after delivery is refunded by MarkovaX without requiring the item to be returned. MarkovaX covers reasonable return shipping costs for damaged, defective, or incorrect items when a return is required.
Please contact us for return instructions before sending any product back.
For complete information, please review our Returns & Refunds Policy.
10. Contact Information
Business Name: MarkovaX
Legal Entity: 12852365 Canada Inc.
Business Address: 295 Silver Court, Milton, Ontario L9T 0N6, Canada
Phone: 416-666-0319
General Enquiries: info@markovax.com
Shipping, Orders, and Returns: customer@markovax.com
If you have questions about shipping or your order, please contact our customer service team.