Privacy Policy

Last updated: June 4, 2026

1. Introduction

MarkovaX (“MarkovaX,” “we,” “us,” or “our”), a brand operated by 12852365 Canada Inc., a company incorporated in Canada, runs the online store located at markovax.com (the “Site”). We are based in Milton, Ontario, Canada.

This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. By using the Site or placing an order, you agree to the practices described here.

2. Information we collect

Information you provide to us

• Your name, email address, billing address, and shipping address;
• Account details, such as your username and password, if you create an account;
• Order details and purchase history;
• Any information you include when you contact us or fill in a form on the Site.

Payment information

Payments are processed by Stripe. Your card details are entered directly through Stripe’s secure systems. We do not collect or store your full card number on our own servers. We may receive limited information from Stripe such as the last four digits of your card, the card type, and whether a payment succeeded.

Information collected automatically

• Your IP address, browser type, device information, and operating system;
• Pages you view, links you click, and how you navigate the Site;
• Information collected through cookies and similar technologies (see Section 6).

3. How we use your information

We use the personal information we collect to:

• Process, fulfil, and deliver your orders;
• Process payments through Stripe;
• Create and manage your account;
• Send you transactional messages such as order confirmations and shipping updates;
• Provide customer support and respond to your enquiries;
• Send marketing or promotional messages where you have consented (you can opt out at any time);
• Operate, maintain, secure, and improve the Site;
• Detect and prevent fraud or misuse; and
• Comply with our legal and regulatory obligations.

4. Payment processing

We use Stripe to process payments. Stripe is a PCI-DSS compliant payment provider and handles your card information under its own privacy and security standards. We encourage you to review Stripe’s Privacy Policy to understand how it handles your data.

5. How we share your information

We do not sell your personal information. We share it only as needed to run the Site and fulfil your orders, including with:

• Service providers who help us operate, such as our payment processor (Stripe), shipping and fulfilment partners, our website host, and email providers;
• Independent sellers — where you purchase a product offered by a third-party seller on our marketplace, we share the order information needed to fulfil your purchase (such as your name, shipping address, and order details) with that seller;
• Legal and safety — where required by law, or to protect our rights, customers, or the public; and
• Business transfers — in connection with a merger, acquisition, or sale of assets, in which case we will take steps to protect your information.

6. Cookies and tracking

We use cookies and similar technologies to keep the Site working (for example, to remember items in your cart and keep you logged in), and to understand how the Site is used. We use analytics tools, including Google Analytics (connected through the Google Site Kit plugin), to help us understand traffic and improve the Site. You can control or disable cookies through your browser settings, though some features of the Site may not work properly if you do.

7. Data retention

We keep your personal information only for as long as needed for the purposes described in this Policy, and to meet our legal, tax, and accounting obligations. When it is no longer required, we take reasonable steps to securely delete or anonymise it.

8. How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your personal information, and we rely on Stripe’s PCI-compliant systems for payment data. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. Your privacy rights

Under PIPEDA and applicable provincial laws, you have the right to:

• Access the personal information we hold about you;
• Request that we correct inaccurate or incomplete information;
• Withdraw your consent to certain uses (such as marketing emails); and
• Make a complaint to the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact us at info@markovax.com. We may need to verify your identity before responding.

10. International data transfers

Some of our service providers, including Stripe, may store or process your information on servers located outside Canada, including in the United States. Where this happens, your information may be subject to the laws of those countries. We take reasonable steps to ensure your information continues to be protected.

11. Children’s privacy

The Site is not directed to children under the age of 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12. Third-party links

The Site may contain links to third-party websites or services that we do not control. This Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to read their privacy policies.

13. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes will be communicated through the Site where appropriate. Your continued use of the Site after changes take effect means you accept the updated Policy.

14. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

MarkovaX — a brand of 12852365 Canada Inc.
Email: info@markovax.com
Milton, Ontario, Canada