These Terms of Service (“Terms”) govern your access to and use of the website at markovax.com and any related services (the “Site”). By using the Site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
The Site is operated by 12852365 Canada Inc., a company incorporated in Canada, doing business as “MarkovaX” (“MarkovaX,” “we,” “us,” or “our”), based in Milton, Ontario, Canada. MarkovaX is an online store where products are offered for sale to customers (“you” or “buyers”).
You must be at least the age of majority in your province or territory of residence, and able to enter into a binding contract, to make a purchase. If you create an account, you agree to provide accurate information, keep your login details secure, and remain responsible for all activity under your account. Notify us promptly at info@markovax.com if you suspect unauthorised use.
At present, products on the Site are sold directly by MarkovaX, and MarkovaX is the seller of those products. MarkovaX also operates as a marketplace and intends to allow approved independent third-party sellers to offer products through the Site in the future. Where a product is sold by a third-party seller, that seller — not MarkovaX — will be responsible for the product, its description, pricing, fulfilment, and after-sale support, and MarkovaX will act only as the platform that facilitates the transaction and payment. We will identify third-party seller listings where applicable once such sellers are active.
We aim to describe and price products accurately, but errors may occur. Prices are listed and charged in United States dollars (USD), regardless of your location. If our store displays converted prices in another currency for convenience, the USD amount is the amount actually charged, and your bank or card provider sets the final exchange rate and may apply its own fees. Prices may change without notice. Products are subject to availability. We reserve the right to correct errors, change or discontinue products, and limit quantities. Applicable taxes and shipping charges are shown before you complete your order.
When you place an order, you are making an offer to purchase. Your order is accepted only when we confirm it or ship the product. We reserve the right to refuse or cancel an order at our discretion — for example, due to a pricing error, suspected fraud, or unavailability — in which case we will refund any amount you have paid for the affected items.
Payments are processed securely by Stripe. By submitting payment, you confirm that you are authorised to use the payment method and you authorise the charge for your order total, including taxes and shipping. We do not store your full card details on our servers (see our Privacy Policy).
We currently ship to destinations in North America, Europe, and the Middle East. Delivery times and costs are estimates shown at checkout and may vary. Risk of loss passes to you on delivery. We are not responsible for delays caused by carriers, customs, or events outside our reasonable control. For international orders, you are the importer of record and are responsible for any customs duties, import taxes, or other charges levied by your country; these are not included in our prices or shipping charges and are collected by the carrier or customs authority on delivery.
We want you to be satisfied with your purchase. You may request a return within 14 days of delivery, provided the item is unused and in its original packaging. Certain items are non-returnable, including final-sale, perishable, personalised, open-box, and digital download items. Unless the item is defective or we sent the wrong item, return shipping is paid by you; if the item is defective or incorrect, we cover return shipping. Approved refunds are issued to your original payment method in USD (the currency of the original charge); because your bank or card provider sets the exchange rate, the converted amount you receive may differ slightly from what you originally paid. Full details are set out in our Returns & Refunds Policy, which forms part of these Terms. To start a return, contact customer@markovax.com.
MarkovaX intends to allow approved third-party sellers to list products in the future. If and when seller registration becomes available, additional seller terms will apply and will be provided to you at registration, including any applicable fees or commissions and the payout method (expected to be handled through Stripe). As a seller, you will agree to provide accurate listings, hold the right to sell the products you list, fulfil orders promptly, and comply with all applicable laws. You must not list prohibited, illegal, counterfeit, or unsafe items. MarkovaX may review, suspend, or remove listings or seller accounts that breach these Terms.
You agree not to use the Site to: break any law; infringe anyone’s rights; submit false or misleading information; transmit malware or harmful code; attempt to gain unauthorised access to our systems; scrape or harvest data; or interfere with the operation or security of the Site.
The Site and its content — including the MarkovaX name, logo, text, graphics, and design — are owned by MarkovaX or its licensors and are protected by intellectual property laws. We grant you a limited, personal, non-transferable licence to use the Site for shopping. You may not copy, reproduce, or use our content for commercial purposes without our written permission.
If you submit content such as reviews, comments, or seller listings, you confirm you have the right to do so and grant MarkovaX a non-exclusive, royalty-free licence to use, display, and distribute that content in connection with the Site. You remain responsible for the content you submit, and we may remove content that breaches these Terms.
The Site relies on third-party services, including Stripe for payments. Your use of those services may also be subject to their own terms and policies. We are not responsible for third-party services we do not control.
The Site and its content are provided “as is” and “as available” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Site will be uninterrupted, error-free, or secure. Nothing in these Terms limits or excludes any rights you have under applicable consumer protection law, including Ontario’s Consumer Protection Act, 2002, which cannot be waived.
To the fullest extent permitted by law, MarkovaX will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or any products purchased through it. Where liability cannot be excluded, our total liability is limited to the amount you paid for the order giving rise to the claim. Again, this does not limit rights that applicable consumer protection law does not allow to be limited.
You agree to indemnify and hold harmless MarkovaX and its operators from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Site.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. You agree to the exclusive jurisdiction of the courts located in Ontario, Canada, for any dispute arising from these Terms or the Site.
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after changes take effect means you accept the updated Terms.
We may suspend or terminate your access to the Site, or any account, at our discretion if you breach these Terms or use the Site in a way that may cause harm or legal liability.
Questions about these Terms? Contact us at:
MarkovaX — a brand of 12852365 Canada Inc.
Email: info@markovax.com
Milton, Ontario, Canada