Shipping Policy

📅 Effective Date: June 12, 2026 🔄 Last Updated: July 22, 2026 🏢 12852365 Canada Inc. dba MarkovaX v1.1

1. How MarkovaX Shipping Works

MarkovaX is a marketplace. Products listed on markovax.com are sold and fulfilled by independent vendors. When you place an order, it is the vendor — not MarkovaX — who picks, packs, and ships your item. MarkovaX sets the minimum shipping standards that all vendors must meet, but individual shipping timelines, carriers, and packaging may vary by vendor and product.

This means a few things that are worth knowing before you order:

• Orders containing products from multiple vendors may arrive in separate shipments, on different dates, with different tracking numbers.
• Products are processed and fulfilled by the independent Vendor identified on the product page. Handling time varies by product, Vendor, warehouse, and carrier.
• The product page and order communications provide the applicable delivery estimate and tracking information when available.
• Each product page displays the estimated processing and delivery timeframe for that specific product and vendor.

2. Shipping Destinations

Current shipping destinations: MarkovaX currently sells and ships to Canada and the United States only.

Region	Countries / Notes
North America	Canada and United States

Orders outside Canada and the United States are not accepted at checkout at this time. If available destinations change, this Shipping Policy and checkout availability will be updated before new regions are enabled.

3. Order Processing Times

Processing time is the period between your order being confirmed and the vendor dispatching it to the carrier. Processing times vary by Vendor, product, warehouse, and carrier. The total estimates below already allow for processing:

Product Type	Typical Processing Time
Stock / physical goods	Vendor-specific; included in total estimate
Print-on-demand (made to order)	Vendor-specific; included in total estimate
Handmade / artisan goods	Vendor-specific; included in total estimate

The displayed total delivery estimates include processing and transit time. The total delivery estimates shown on product pages and at checkout include both vendor processing time and carrier transit time. Product-specific estimates may vary by vendor, warehouse, destination, and carrier.

The specific processing time for each product is shown on its product page. Vendors are required by the MarkovaX Vendor Agreement to ship within the handling time stated on their listing. Vendors who repeatedly fail to meet stated handling times are subject to suspension.

4. Estimated Delivery Timeframes

The following transit estimates apply once your order has been dispatched by the vendor. These are estimates only and may vary based on carrier, destination, customs delays, and other factors outside our control.

Destination Region	Estimated Transit Time	Total Estimate (incl. processing)
Canada	3–10 business days	4–17 business days
United States	5–14 business days	6–21 business days

The most accurate delivery estimate for your specific order — based on the vendor's location, carrier, and your destination — is shown on the product page and confirmed at checkout. Always refer to that estimate rather than the general ranges above.

5. Shipping Costs

Standard shipping is currently free for all products delivered to Canada and the United States. The shipping charge shown at checkout will be $0.00 unless a different paid shipping option is clearly displayed and selected before payment.

Any future change to shipping charges will be disclosed on the applicable product page and at checkout before the customer places an order.

6. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email. A tracking number and carrier link will be included when the vendor and carrier provide tracking for that shipment. You can also view the latest available order status from your MarkovaX account under My Orders.

You will receive email updates at the following stages:

• ✅ Order confirmed — immediately after purchase
• 📦 Order dispatched — when the vendor ships your item; tracking details are included when available
• 🚚 Out for delivery — where supported by the carrier
• 🏠 Delivered — when your order is marked as delivered by the carrier

Tracking not updating? It can take 24–48 hours after dispatch for tracking information to appear in the carrier's system. If your tracking link shows no updates after 3 business days, contact us at customer@markovax.com.

7. Risk of Loss

Risk of loss or damage passes to you upon delivery of your order to the carrier or to your delivery address, whichever occurs first. Once your order is in the hands of the shipping carrier, MarkovaX and the vendor are not responsible for loss, damage, or delay caused by the carrier's handling.

However, if your order arrives damaged or does not arrive at all, please see Section 10 — we will work with you and the vendor to resolve the issue.

8. Delayed Shipments

Delivery timelines are estimates and are not guaranteed. MarkovaX and its vendors are not responsible for delays caused by:

• Shipping carriers or courier services
• Customs clearance or border inspections
• Weather events, natural disasters, or other acts of God
• Public holidays in the origin or destination country
• Incorrect or incomplete delivery addresses provided at checkout
• Events outside our or the vendor's reasonable control

If your order is significantly overdue: Contact us at customer@markovax.com if your order has not arrived within 10 business days beyond the estimated delivery date. We will investigate with the vendor and carrier on your behalf.

9. Cross-Border Orders, Duties, and Taxes

MarkovaX currently accepts orders for delivery in Canada and the United States only. Cross-border duties, import taxes, brokerage fees, state or provincial taxes, and carrier fees may apply where required by law or by the carrier.

Any required charges shown at checkout or collected by the carrier or customs authority are the customer's responsibility unless this policy, the product page, or applicable law states otherwise. MarkovaX has no control over customs processing times or government-assessed fees.

10. Lost or Damaged Packages

If your package arrives damaged or does not arrive within a reasonable time beyond the estimated delivery date, please contact us as soon as possible at customer@markovax.com with the following:

• Your order number
• Your tracking number
• A description of the issue
• Photos of the damage, if applicable (including packaging)

We will escalate the issue to the vendor and, where applicable, file a claim with the carrier. Our goal is to resolve all such cases with a replacement or refund, in line with our Returns & Refunds Policy.

Damaged on arrival? Please report damage within 7 days of delivery and include photos. Claims reported outside this window may not be eligible for a full resolution under the vendor's return policy.

11. Returns and Reshipping

For information on returning an item and your refund eligibility, please read our Returns & Refunds Policy in full.

In summary:

• Return window: 14 days from delivery date.
• Return shipping cost (change of mind): Paid by the buyer.
• Return shipping cost (defective, damaged, or wrong item): Covered by the vendor — either via prepaid label or reimbursement.
• To start a return: Email customer@markovax.com with your order number. Do not ship anything back before receiving written authorisation.

12. Contact Us

For any shipping-related questions, concerns, or to report an issue with your order:

• 📧 Customer support: customer@markovax.com
• 📋 Order tracking: My Account → My Orders
• ↩️ Returns: Returns & Refunds Policy

We aim to respond to all enquiries within 2 business days.

MarkovaX — a brand of 12852365 Canada Inc.
Milton, Ontario, Canada
customer@markovax.com

Version v1.1
Effective: June 12, 2026
Last Updated: July 22, 2026