Order Cancellation Policy
MarkovaX is operated by 12852365 Canada Inc. This Order Cancellation Policy explains how customers can request cancellation of physical product orders placed through our website.
1. Requesting an Order Cancellation
To request an order cancellation, please email customer@markovax.com as soon as possible with your order number and the email address used at checkout.
We will make a reasonable effort to cancel your order before fulfilment begins. A cancellation request is not guaranteed until MarkovaX confirms the cancellation in writing.
2. Orders Already Being Processed or Dispatched
Once an order has entered fulfilment, been prepared for shipment, or been dispatched, cancellation may no longer be possible.
If an order cannot be cancelled, customers may request a return in accordance with our Returns & Refunds Policy.
3. Cancellations by MarkovaX
MarkovaX may cancel an order due to product unavailability, a pricing error, suspected fraudulent activity, failed payment verification, or another legitimate fulfilment issue.
If MarkovaX cancels an order after payment has been received, the amount charged for that order will be refunded to the original payment method.
4. Refund Processing Time
For approved cancellations, MarkovaX will process the refund in Canadian dollars (CAD) to the original payment method within 10 calendar days after approval.
The time required for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.
5. Contact Information
Business Name: MarkovaX
Legal Entity: 12852365 Canada Inc.
Business Address: 295 Silver Court, Milton, Ontario L9T 0N6, Canada
Phone: 416-666-0319
Order Support: customer@markovax.com
General Enquiries: info@markovax.com
If you have any questions about cancelling an order, please contact our customer service team.
Nothing in this policy limits any non-waivable consumer rights under applicable law.