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Terms of Service

📅 Effective Date: June 12, 2026 🔄 Last Updated: September 30, 2026 đŸĸ 12852365 Canada Inc. dba MarkovaX v1.2

Related policies — incorporated by reference

🔒 Privacy Policy ↩ī¸ Returns & Refunds đŸ“Ļ Shipping Policy đŸĒ Cookie Policy

1. Agreement to These Terms

These Terms of Service (“Terms”) govern your access to and use of the website at markovax.com and any related services (the “Site”). By using the Site, creating an account, or placing an order, you agree to be bound by these Terms and all policies incorporated by reference. If you do not agree, please do not use the Site.

2. About MarkovaX

The Site is operated by 12852365 Canada Inc., a company incorporated in Canada, doing business as “MarkovaX” (“MarkovaX,” “we,” “us,” or “our”), based in Milton, Ontario, Canada.

MarkovaX is a direct-to-consumer online store. All products listed on the Site are sold by MarkovaX and fulfilled through our supplier network. MarkovaX is directly responsible for the accuracy of product listings, the security of your checkout and payment processing, and the resolution of order issues from purchase through delivery.

3. Eligibility and Accounts

You must be at least the age of majority in your jurisdiction of residence and have the legal capacity to enter into a binding contract to make a purchase on the Site. By using the Site, you confirm that you meet these requirements.

If you create an account, you agree to:

  • Provide accurate, current, and complete information;
  • Keep your login credentials secure and not share them;
  • Take responsibility for all activity that occurs under your account; and
  • Notify us promptly at info@markovax.com if you suspect any unauthorised use of your account.

4. Product Sourcing and Fulfillment

MarkovaX sources and lists all products sold on the Site. Products are fulfilled through our supplier network, through contracted fulfilment providers, with items typically shipped from supplier warehouses in China unless a product page states a different origin.

  • MarkovaX is the seller of record for every product listed on the Site and is responsible for its accuracy, quality, legality, fulfilment, and after-sale support.
  • MarkovaX processes payment through Stripe and stands behind every order placed on the Site.
Problem with an order? Contact us first at customer@markovax.com and we will work with you directly to find a resolution in accordance with our Returns & Refunds Policy.

5. Products, Pricing, and Availability

We aim to ensure product descriptions and prices are accurate, but errors may occur. Prices are listed and charged in Canadian dollars (CAD), regardless of your location. If the Site displays converted prices in another currency for convenience, the CAD amount is the actual amount charged; your bank or card provider sets the final exchange rate and may apply its own fees.

Prices may change without notice. Products are subject to availability. MarkovaX reserves the right to correct pricing errors, change or discontinue products, and limit purchase quantities. Applicable taxes and shipping charges are shown before you complete your order — MarkovaX does not add further charges after payment, although import duties or taxes may be charged separately by customs authorities or the carrier, as described in our Shipping Policy.

6. Orders

When you place an order, you are making an offer to purchase. Your order is accepted only when we send an order confirmation or dispatch the product — whichever occurs first. MarkovaX reserves the right to refuse or cancel an order at our discretion, including due to a pricing error, suspected fraud, product unavailability, or inability to verify payment. If your order is cancelled, any amount charged will be fully refunded.

Orders containing multiple products may be processed and fulfilled independently through our supplier network. You may receive separate shipments, tracking numbers, and communications for different items in the same order.

7. Payments

All payments are processed securely by Stripe, a PCI-compliant payment provider. By submitting payment, you confirm that:

  • You are authorised to use the payment method provided;
  • You authorise the charge for your order total, including all applicable taxes and shipping; and
  • The billing information you provide is accurate and complete.

MarkovaX does not store your full card details on its own servers. See our Privacy Policy and Stripe’s Privacy Policy for details on how payment data is handled.

8. Shipping and Delivery

MarkovaX ships all products through our supplier network. This means:

  • Shipping timelines, carriers, and packaging vary by supplier and product type.
  • Orders containing multiple products may arrive in separate shipments on different dates.
  • Handling and transit times depend on the product, supplier warehouse, and carrier. Current total delivery estimates for supported destinations are published in our Shipping Policy and shown where applicable during checkout.

MarkovaX currently sells and ships to destinations in Canada only. Availability is shown on each product page and at checkout before purchase.

Delivery times are estimates and are not guaranteed. Carrier, customs or weather delays can occur. MarkovaX remains responsible for resolving delivery issues: if your parcel is missing, contact customer@markovax.com with your order number. We will investigate with the fulfilment provider and carrier. If the parcel is confirmed lost before delivery, MarkovaX will issue a refund or send a replacement at no additional cost. Handing a parcel to the carrier does not transfer responsibility for a lost parcel to you.

Orders shipped from outside your country may be subject to import duties, import taxes and brokerage fees charged by customs authorities or the carrier. Unless these charges are displayed at checkout, they are not included in the item price or shipping charge and are the responsibility of the customer, as the recipient of the order. If you have a question about a charge, contact customer@markovax.com with your order number. Full details are in our Shipping Policy.

9. Returns and Refunds

We accept change-of-mind returns for regular physical products requested within 14 days of delivery, provided the item is unused, complete and in its original packaging. Print-on-demand and personalised products are not eligible for change-of-mind returns, including customer-selected sizing or approved designs. Digital products are not returnable after download or access, except where defective, inaccessible, incorrect, not as described or required by law. Defective, damaged or incorrect products remain eligible for the remedies described in our Returns & Refunds Policy.

  • Change of mind returns: Return shipping is paid by you.
  • Defective, damaged, or incorrect items: Return shipping is covered by MarkovaX — via prepaid label or reimbursement.
  • Refunds: Approved refunds are issued to your original payment method in CAD. Your bank or card provider sets the exchange rate; the converted amount you receive may differ slightly from what you originally paid.
To start a return: Email customer@markovax.com with your order number. Do not ship anything back before receiving written authorisation — unauthorised returns may not be processed. Full details are in our Returns & Refunds Policy, which forms part of these Terms.

10. Product Sourcing and Suppliers

MarkovaX sources and lists all products sold on the Site. Products are fulfilled through our supplier network, through contracted fulfilment providers, with items typically shipped from supplier warehouses in China unless a product page states a different origin. MarkovaX is directly responsible for the accuracy of product listings, the security of your checkout, and the resolution of order issues — see our Shipping Policy and Returns & Refunds Policy for details.

11. Acceptable Use

You agree not to use the Site to:

  • Violate any applicable law or regulation;
  • Infringe the intellectual property, privacy, or other rights of any person;
  • Submit false, misleading, or fraudulent information;
  • Transmit malware, viruses, or other harmful code;
  • Attempt to gain unauthorised access to our systems, accounts, or data;
  • Scrape, harvest, or collect data from the Site without our prior written consent;
  • Circumvent or interfere with the security or operation of the Site; or
  • Use the Site in any way that could damage, disable, or impair it or other users’ use of it.

12. Intellectual Property

The Site and its content — including the MarkovaX name, logo, text, graphics, and design — are owned by MarkovaX or its licensors and are protected by Canadian and international intellectual property laws. We grant you a limited, personal, non-transferable, revocable licence to access and use the Site solely for its intended purpose of browsing and purchasing products.

You may not copy, reproduce, modify, distribute, or use any part of the Site or its content for commercial purposes without our prior written permission. Product content (images, descriptions, designs) remains the intellectual property of MarkovaX or its licensors.

13. User Content and Reviews

If you submit content to the Site — such as product reviews, ratings, questions, or comments — you confirm that:

  • You have the right to submit the content;
  • The content is accurate and not misleading;
  • The content does not violate any law or the rights of any third party; and
  • You grant MarkovaX a non-exclusive, royalty-free, perpetual, worldwide licence to use, display, reproduce, and distribute the content in connection with the Site and its promotion.

MarkovaX may moderate, edit, or remove any user content that breaches these Terms, our policies, or applicable law, without notice.

14. Third-Party Services

The Site integrates third-party services to operate. Your use of those services may be subject to their own terms and privacy policies, which we encourage you to review:

  • Stripe — payment processing: stripe.com/legal
  • WooCommerce — order and store management
  • Hostinger — website hosting
  • Google Analytics (via Google Site Kit) — site analytics: policies.google.com/privacy

MarkovaX is not responsible for the practices, availability, or content of third-party services it does not control. Links to third-party sites on MarkovaX are provided for convenience only and do not constitute an endorsement.

For information on how we use cookies and analytics tools, see our Cookie Policy.

15. Disclaimers

The Site and its content are provided “as is” and “as available” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. MarkovaX does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components, though we work to keep all product descriptions, pricing, and content on the Site accurate and up to date.

Your consumer rights are protected. Nothing in these Terms limits or excludes any rights you have under applicable consumer protection law, including Ontario’s Consumer Protection Act, 2002, which cannot be waived by contract.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MARKOVAX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR ANY PRODUCTS PURCHASED THROUGH IT, INCLUDING DAMAGES ARISING FROM SUPPLIER OR FULFILLMENT PARTNER ACTIONS OR INACTIONS.

Where liability cannot be excluded by law, MarkovaX’s total liability to you for any claim is limited to the amount you paid for the specific order giving rise to the claim.

These limitations do not apply to the extent prohibited by Ontario’s Consumer Protection Act, 2002 or other applicable mandatory consumer protection law.

17. Indemnification

You agree to indemnify, defend, and hold harmless MarkovaX, its directors, officers, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from:

  • Your breach of these Terms or any policy incorporated by reference;
  • Your misuse of the Site;
  • Any content you submit to the Site; or
  • Your violation of any applicable law or the rights of any third party.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles.

18.2 Informal Resolution

Before initiating any formal legal proceeding, you agree to contact MarkovaX at info@markovax.com and attempt to resolve the dispute informally for at least 30 days. Most concerns can be resolved quickly this way.

18.3 Mediation

If informal resolution is unsuccessful within 30 days, either party may refer the dispute to a mutually agreed mediator before commencing court proceedings. Mediation costs are shared equally unless otherwise agreed.

18.4 Forum

Any unresolved dispute shall be submitted to the exclusive jurisdiction of the courts of the Province of Ontario, located in Milton or Toronto. You irrevocably consent to that jurisdiction.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, applicable law, or policies. When we make material changes, we will revise the “Last Updated” date at the top of this page, and where appropriate, notify you by email or through a notice on the Site. Your continued use of the Site after changes take effect constitutes your acceptance of the updated Terms.

20. Termination

MarkovaX may suspend or terminate your access to the Site or any account at our discretion, with or without notice, if you breach these Terms or use the Site in a manner that may cause harm, legal liability, or reputational damage to MarkovaX or its customers. Termination does not affect any rights or obligations that arose before the termination date.

21. Contact Us

Questions about these Terms or any of our policies? Here is where to reach us:

MarkovaX — a brand of 12852365 Canada Inc.
Milton, Ontario, Canada

MarkovaX — a brand of 12852365 Canada Inc.
Milton, Ontario, Canada
info@markovax.com

Version v1.2
Effective: June 12, 2026
Last Updated: September 30, 2026