Returns and Refunds Policy

Last updated: August 22, 2026

This policy applies to purchases made directly from MarkovaX, operated by 12852365 Canada Inc. MarkovaX is the seller of record and handles all return and refund requests.

Regular physical products

You may request a return within 14 days after delivery. The item must be unused, complete and in its original condition and packaging. Customers pay return shipping for change-of-mind returns. MarkovaX provides a prepaid label or reimburses reasonable return-shipping costs for an incorrect, damaged or defective item.

Print-on-demand and personalised products

Made-to-order or personalised products are not returnable for change of mind, an incorrect size selected by the customer or an approved design supplied by the customer. If an item arrives damaged, defective, misprinted or materially different from the approved order, contact us within seven days with the order number and photographs. MarkovaX will arrange an eligible replacement or refund.

Digital products

Digital downloads are normally non-returnable after access has been supplied. MarkovaX will provide an appropriate replacement or refund where the file is defective, inaccessible, the wrong file, materially different from its description or where a refund is required by law.

How to request a return or refund

Email customer@markovax.com with the order number, reason and supporting photographs where relevant. Do not return a parcel until MarkovaX provides written instructions and the correct destination.

Refund timing

Approved refunds are issued to the original payment method in USD, normally within 5–10 business days after approval. Nothing in this policy limits non-waivable consumer rights.

Business information

MarkovaX is operated by 12852365 Canada Inc.
295 Silver Court, Milton, Ontario L9T 0N6, Canada
Customer service: 416-666-0319
General enquiries: info@markovax.com
Orders, shipping, returns and refunds: customer@markovax.com